BOOKING CONDITIONS

All reservations are made with Fly2Fish Ltd (the Company) which is registered in England under company number 5233675.
The following conditions will form part of your contract with the Company.

1) Booking your holiday

A) Bookings will be confirmed only upon receipt of a completed Booking Form and the appropriate deposit as indicated on your invoice. If you are booking within 8 weeks prior to departure full payment is required at the time of booking.
B) You will be invoiced for the balance of your holiday 10 weeks prior to departure. This payment is due within 14 days of the date of the invoice and 56 days prior to departure. If the balance is not paid by the due date the Company reserves the right to treat the booking as cancelled and levy cancellation charges as listed in paragraph 2B below.
C) All payments made by the Client(s) are non-refundable except as detailed in paragraph 2 below.
D) Special requests should be indicated on your Booking Form or made in writing. The Company will undertake for special requests to be met but cannot guarantee that they will be, nor will the Company be liable if any special request is not met.

2) Amendments & Cancellations

The effective date of a change or cancellation is the date that the Company receives notice of the change or cancellation in writing.
A) Amendments by the client(s): All amendments must be requested in writing. The Company will make every effort to assist the Client(s) in altering confirmed bookings. There will be an amendment charge of £40 per booking, plus all expenses incurred in making the changes, payable whether or not the Company is successful in confirming the amendments. Amendments made within 8 weeks of departure may be treated as cancellations and rebookings. However, any changes to airline reservations at any time, (including a passenger name change), may be treated as a cancellation and rebooking and additional charges may be levied.
B) Cancellation by the Client(s): Notice of cancellation must be given to the Company in writing by the person who signed the booking form. A refund of any monies paid will only be made by the Company if a full paying replacement booking is taken or the relevant suppliers Terms and Conditions allow. Bookings for which full payment has been received and which are then cancelled may be resold at a discount by the Company under agreement with the Client(s) and the Client(s) refunded the amount for which the booking is resold, less administration charges and those charges levied by suppliers for the change of name. Some suppliers, such as airlines, may consider any changes to be a cancellation and rebooking.
If you cancel the holiday for any reason the Company will be entitled to retain part of the payment made by you as compensation. The compensation amount will differ according to whether the holiday period is during peak times or off-peak times in accordance with tables below. A cancellation must be in writing signed by the person who signed the booking form.
Off-peak:

Period between notification of cancellation and departure date	Amount of cancellation charge
More than 56 days	Amount of deposit paid
Less than 56 days	The higher of the deposit paid or the relevant sum as below:
	56-43 days 50% of the holiday price plus amendment charges paid
	42-28 days 60% of the holiday price plus amendment charges paid
	27-14 days 75% of the holiday price plus amendment charges paid
	13-0 days 100% of the holiday price plus amendment charges paid

Peak period:

Period between notification of cancellation and departure date	Amount of cancellation charge
More than 56 days	Amount of deposit paid
Less than 56 days	The higher of the deposit paid or the relevant sum as below:
	56-43 days 75% of the holiday price plus amendment charges paid
	42-0 days 100% of the holiday price plus amendment charges paid

C) Amendments or cancellation by the Company: There may be occasions when the Company has to make changes to your travel arrangements. The Company may make minor changes without prior notification. Minor changes include, but are not limited to, alteration of your outward/return flights by less than 12 hours, change of airline carrier, changes to aircraft type, or change of accommodation to another of the same standard.
In the rare event that the Company has to make a material modification to a holiday, the Client(s) will be offered alternative arrangements of a comparable standard, if available, or a full and prompt refund of all monies (less insurance premium) paid by the Client(s). If the Client(s) chooses another holiday of greater value, the Client(s) must pay any balance due but if the value of the holiday is less, the Company will make the appropriate refund.
The Company reserves the right in any circumstances to cancel travel arrangements. If the company is obliged to cancel your holiday before departure, the Company will offer a choice of alternative arrangements, if available, or will give a prompt refund.
Any refunds are strictly limited to monies paid to the Company by the Client(s) in respect of the holiday booked and no liability can be accepted for further expenses incurred by the Client(s).
The Company accepts no responsibility and will not be liable for cancellation or changes to travel arrangements in any way through “force majeure”. “Force majeure” means unusual and unforeseeable circumstances beyond the Company’s control, the consequence of which neither the Company nor its suppliers could avoid, including but not limited to, war (or threat of war), riot, civil strife, industrial dispute, terrorist activity (threatened or actual), technical problems with transport, machinery or equipment, power failure, natural or nuclear disaster, avalanche, fire, adverse weather conditions, levels of water in rivers or other unforeseen circumstances.

3) The Company’s Price Policy

A) All prices quoted are based upon costs and exchange rates current at the time.
B) The Company is under no obligation to give a breakdown of the costs involved in your holiday.
C) After confirmation, the prices quoted may regrettably be subject to surcharges in certain limited circumstances. These include exchange rate fluctuations, variation in transportation costs, including costs of fuel, increases in normal published airfares, taxes or fees chargeable for services such as landing taxes at airports or ground operator charges. Surcharges should not normally be charged within thirty days of departure provided the balance has been paid in full.
D) The Company will absorb price increases equivalent to 2% of the holiday price (excluding insurance premiums and amendment charges). Only amounts in excess of this 2% will be surcharged.
E) Should surcharges mean that the total cost of a confirmed booking increases by more than 10%, the Client(s) may cancel the booking within 14 days of issue of the revised invoice and receive a full refund of all payments made to the Company less insurance premiums and amendment charges.
F) The financial commitments offered by the company mean that the Company is not able to reduce holiday prices should the value of £ (sterling) strengthen.

4) Responsibilities of the Company

A) The Company applies all reasonable checks to ensure that those involved in the preparation and provision of your holiday maintain the appropriate standards. The descriptions, information and opinions given in any brochure by the Company in respect of the airlines, hotels and other suppliers, whose services are used, are given in good faith based on the latest information available at the time of going to press. In exceptional circumstances outside the control of the Company its agents or suppliers, such as, but not limited to, circumstances amounting to “force majeure”, the Company cannot be held responsible for any limitation or withdrawal of facilities.
B) The use by the Company of transport or accommodation in connection with the Clients(s) holiday is subject to the conditions of the operators or owners of such transport or accommodation, for whom the Company acts as agents. Flights forming part of the holiday are subject to conditions on the ticket issued by, or on behalf of the Company.
C) Temporary or permanent loss, delay or damage to the Client(s) baggage is the responsibility of the Client(s) unless resulting from the proven negligence of the Company or any supplier to your holiday package.
D) The Company does not accept responsibility for the death, bodily injury or illness caused to a Client(s) unless resulting from the proven negligence of the Company or any supplier to your holiday package.

5) Responsibilities of the Client(s)

A) Any passports, visas, health certificates or other travel documentation required for the holiday must be obtained by the Client(s), whose responsibility it remains to ensure that these are in order, and to meet any additional costs incurred (whether by the Client(s) or by the Company on behalf of the Client(s) as a result of failure to comply with such requirements).
B) The Client(s) is responsible for checking and confirming the dates and times of flights shown on their airline tickets. The Client(s) is responsible for checking-in at the correct time and for presenting themselves to take up all pre-booked components of the holiday. The Company cannot accept responsibility for clients missing flights as a result of late check-ins. No credit or refunds will be given for lost, mislaid or destroyed travel documents, or any unused services included in the holiday price.
6) Airlines, other suppliers and excursions
A) The conditions of the supplier will apply between you and the suppliers of the transport, accommodation and other components making up your holiday. These conditions may be subject to international conventions which limit and/or restrict the suppliers’ liability.
B) Transport timings are provided by the carrier concerned and are subject to such matters as weather conditions, maintenance requirements, the ability of passengers to check-in on time and in the case of flights, to air traffic control restrictions. Accordingly the times of flights and other forms of transport are estimates only and cannot be guaranteed. In the event of a delay caused by a non “force majeure” incident, responsibility for arrangements including meals, overnight accommodation etc. will rest with the transport operator.
C) Some activities carry inherent risks and if you are participating in such activities you may be asked to sign an additional waiver form by the local supplier.
D) Any excursions booked locally by the Client(s) are contracted with the local supplier and not the Company. Any complaint or claim arising out of the excursion will be against the relevant local company and subject to the local companies’ terms and conditions.

7) Brochure/Web Site descriptions

The brochure/web site is planned months in advance and every effort is made to ensure the accuracy of descriptions and information. It is not always possible for the Company to control all elements of the holiday whereby advertised facilities may be withdrawn or changed due to weather conditions, lack of demand or for maintenance, renovation and emergency repair works and the like. The Company cannot accept responsibility for such alterations or changes.

8) Arbitration

The contract and these conditions shall be governed in all respects by the laws of England.

9) Travel Insurance

The Company strongly recommends that you have travel insurance in the interests of you and your family. However, it is the responsibility of the Client(s) to ensure that they obtain adequate travel and medical insurance cover. Whilst the Company may assist in the event of a claim, the Company accepts no responsibility for the action of the Insurance Company and/or the Underwriters and/or the Loss Adjusters. Should you decide not to take out travel insurance, the Company will not be responsible for any losses incurred as a result.
These terms constitute part of the contract between the parties, unless varied in writing. Payment of all or any part of the monies referred to Paragraph 1 above shall constitute acceptance on behalf of the Client(s).